Last Modified: May 21, 2026 · Version 1.0
This Refund Policy applies to attendees and other consumers who use the Clubly Platform to purchase tickets, register for events, reserve tables, or complete other paid transactions. The rights and obligations in this Refund Policy are in addition to, and are incorporated into, the Clubly Terms of Use(the “Terms of Use”). We may refer to you as “Consumer,” “attendee,” or “you” in this Refund Policy, and to Clubly LLC as “Clubly,” “Company,” “we,” or “us.”
Nothing in this Refund Policy will be interpreted to limit, change, or waive any provision of the Terms of Use. However, if there is any direct conflict between the Terms of Use and this Refund Policy, this Refund Policy will control solely with respect to that conflict. Capitalized terms that are not defined in this Refund Policy have the meaning given to them in the Terms of Use.
Clubly operates as a facilitating marketplace and technology provider. Clubly is not the host, promoter, or organizer of events listed on the Platform, and unless expressly stated otherwise, the applicable event organizer or venue (the “Organizer”) is the merchant of record for ticket sales and related event transactions.
Refund eligibility for an individual ticket, registration, or reservation (each, a “Purchase”) is determined by the applicable Organizer’s event-specific refund policy. That policy is displayed on the event page and, where applicable, included in your confirmation communications. You are responsible for reviewing the Organizer’s refund policy and all applicable event information before completing a Purchase.
Clubly does not control Organizer refund decisions and is not responsible for issuing refunds on an Organizer’s behalf, except in the limited circumstances described below. If you believe you are entitled to a refund under an Organizer’s policy, you should first contact the Organizer through the contact information provided on the event page or in your confirmation.
When you make a Purchase from an Organizer, Clubly may charge service fees, processing fees, or similar charges associated with that Purchase. Unless otherwise set forth in this Refund Policy or required by applicable law, these Clubly fees are non-refundable.
If an Organizer issues a refund for an individual Purchase, you will generally be refunded the ticket or reservation price only, and the Clubly fees associated with that Purchase may remain non-refundable unless otherwise required by law or determined by Clubly in its discretion.
You are eligible for a refund of the Clubly fees associated with your Purchase if:
Where an event is cancelled by the Organizer or removed by Clubly, you will generally receive a full refund of the ticket price together with any applicable Clubly service fees.
The foregoing does not apply where the cancellation or postponement results from a cause beyond the reasonable control of the Organizer or Clubly, including a natural disaster, severe weather, civil disturbance, government action, public health emergency, or other unforeseeable impediment. In those circumstances, refund eligibility, if any, is governed by the Organizer’s refund policy and applicable law.
Free ticket tiers, guest list entries, and RSVP based access do not involve payment processing and are therefore not subject to refund procedures. Releasing or cancelling a free RSVP or guest list entry does not entitle you to any payment.
Chargebacks, payment disputes, and transaction reversals relating to a Purchase are the responsibility of the applicable Organizer as merchant of record. Clubly may cooperate with payment processors or Organizers in responding to disputes but is not responsible for resolving disputes between you and an Organizer.
Initiating a chargeback for a valid Purchase, rather than first seeking a refund through the Organizer or through Clubly support, may delay resolution and may result in suspension or termination of your access to the Platform where the activity is determined to be abusive or fraudulent.
Clubly may, in its sole discretion, provide credits, adjustments, or refunds (including refunds of Clubly fees) in limited circumstances involving platform errors, duplicate charges, or technical issues affecting the checkout process. This is the case even where the Organizer’s refund policy would not otherwise provide for a refund.
To request a refund under an Organizer’s event-specific policy, contact the Organizer using the information on the event page or in your confirmation. If you believe you are eligible for a refund of your Clubly fees under this Refund Policy, or if you experienced a platform error, duplicate charge, or technical issue, please contact us at the address below. Where possible, include your order or ticket number, the email address used for the Purchase, and a description of the issue.
Approved refunds are returned to the original payment method. The time it takes for a refund to appear depends on your payment provider and is outside Clubly’s control.
If you have questions about this Refund Policy or believe you are eligible for a refund of your Clubly fees, please contact us at:
This Refund Policy is incorporated into and forms part of the Clubly Terms of Use. By using the Clubly Platform, you acknowledge that you have read and understood this Refund Policy.